CareView’s Patient Safety System® was introduced at a VA Medical Center in March of 2021. After implementation, the staff gained improved visibility of their resident Veterans, enabling them to reduce both falls and 1:1 sitter usage. In addition to measured decreases in Veteran fall events, they experienced improvements in employee morale and a reduction in workforce stress because of the staff’s increased availability and focus on Veteran care.
At this facility, CareView is used across three separate units in two different buildings. The Veteran population of these units varies from low to high acuity, with factors including cognitive disabilities and memory impairment. The monitoring is done using a hub-and-spoke design, centrally monitoring all the rooms from a single location. From here, trained staff members view the camera feeds and assess the alerts generated by CareView’s patented Virtual Rails® technology.
The alerts are designed to draw the attention of the monitor technician at the central location instead of sounding in the room disturbing or frightening the occupants. The virtual monitor technician has the option to communicate with the Veterans using pre-recorded audio messages in 18 different languages, or by initiating a two-way communication line through CareView. In situations where the virtual monitor technician determines that the Veteran needs assistance or is not responding to redirection attempts, then they can escalate the event to the floor staff to physically intervene. For more case studies and data, contact us here.