Preventing Harm with CareView Virtual Patient Monitoring

The following content is taken from an internal communication sent to Presbyterian Healthcare Services (PHS) employees. PHS is a CareView customer and this content is being used with their permission.

         

In October 2024, Presbyterian advanced its technology for preventing patient falls with CareView—a virtual, AI-enabled tele-sitting system that can predict patient falls and provide timely alerts to virtual monitor technicians. Monitoring was increased from 31 cameras in six hospitals to 100 cameras across all nine Presbyterian hospitals. Now, with more than a year of experience using this new technology systemwide, the results continue to be encouraging and are preventing patient harm.

For the three-month period ending in February, there were zero falls resulting in serious injury or harm. During that same timeframe, the overall fall rate (including falls without serious injury) was 2.28 against a target of 2.33, a strong indicator that predictive monitoring is making a meaningful difference in patient safety and harm reduction.

“In addition to these great results, CareView enhances a culture of proactive prevention,” says Melissa Lloyd, executive director of nursing excellence. She emphasizes that CareView is an adjunct to clinical care that strengthens vigilance and aligns with nursing strategy. “It allows us to intervene sooner so a patient doesn’t fall.”

Staff feedback has also been positive. Teams across our hospitals report that virtual monitor technicians, using CareView, support their work and add another layer of protection for patients at risk for falls.

Presbyterian continues to refine and standardize processes both at the bedside and within the virtual monitoring team. This includes enhancing communication, improving identification of appropriate patients and optimizing camera placement.

In addition, Presbyterian collaborated with CareView to develop a custom and integrated dashboard that provides expanded reporting and deeper insights into performance trends.

“We’re excited to see how technology evolves to augment practice and what more we can do to help our patients stay safe and prevent harm,” Melissa says.