What Happens When I “Schedule a Demo”?
In recent months, CareView Communications has seen a number of health systems reach out through the “Schedule a Demo” button on our website. We have actively promoted this tool through email, events, and social channels because we believe that the best way to determine how our Virtual Care Solutions can enhance workflows and improve patient care is to see our capabilities for yourself. We understand that no two situations are the same, and CareView can tailor our platform to your unique use cases in ways that will maximize return and set your system up for success.
Scheduling a Demo
You are ready to schedule a demo and fill out the simple, quick online form. You may be wondering, “What’s next?” Within 24 hours, an Account Executive from the CareView Sales Team will connect with you via your preferred contact method to schedule a discovery call. This will be an opportunity to share where your system is in its virtual health journey, ask any questions you may have about CareView, and outline your unique use case.
The Discovery Call
Our team will work with you to identify a convenient time for a discovery call. During the discovery call, the team will work with you to identify your objectives, goals, challenges, and pain points, as well as your current technology infrastructure and any integrations you may need. Additionally, the team will outline our process, including an explanation of timelines, identifying key stakeholders within the project, and discussing how CareView is with you each step of the way to ensure your success.
Next Steps
Based on the level of alignment between your system and CareView from the discovery call, the Account Executive will work with you to identify a time to view a tailored demonstration of the CareView system and its capabilities. During the demo, our team will be sure to highlight capabilities that impact your use case and can best meet your objectives. If you currently have a solution in place, we will highlight the performance and financial advantages other systems are experiencing by switching; CareView can provide relevant outcomes from other systems we work with that have similar use cases to yours. We understand how difficult juggling everyone’s schedules can be, and our team will help you identify key stakeholders and ensure the appropriate attendees are included.
Upon completing the demonstration, we will work with you to outline a communication plan to answer any questions that come up, schedule check-ins, and determine the best path forward.
Ultimately, the Schedule a Demo feature is meant to introduce the solutions we offer, demonstrate their features in a tangible way, and share relevant successes that other systems have had. It is a great opportunity to learn more about our white-glove approach to customer service and help visualize the technology CareView’s customers are using to achieve industry-leading outcomes in Virtual Care. Per recent survey data, over 90% of customers have been highly satisfied with this process, calling our team “professional, helpful, supportive, and responsive.”